1. Information We Collect

We collect information in the following ways:

• Information you provide directly — such as your name, phone number, email
  address, service address or ZIP code, and project or service details, when you submit a
  contact/quote form, call us, or email us.
• Call data — when you call a phone number displayed on this site, we may
  collect the calling number, call duration, call date/time, and a recording or transcript of the
  call, as described in the section below.
• Automatically collected information — such as your IP address, browser
  type, device type, pages viewed, referring/exit pages, and approximate location, collected
  through cookies and similar technologies when you visit our site.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries;
• Connect you with the appropriate service — either our own technicians or, for our
  lead-generation and pay-per-call campaigns, an independent local service provider who can help
  you;
• Operate, evaluate, and improve our marketing campaigns, including call attribution and
  conversion tracking;
• Monitor call quality, prevent fraud, and meet our compliance obligations to advertising and
  pay-per-call networks we participate in; and
• Comply with applicable law and respond to legal requests.

3. Call Recording, Monitoring & Consent

Some phone numbers displayed on this site, particularly on our lead-generation and pay-per-call pages,
are dedicated tracking numbers used to measure the source and quality of calls. When you call one of
these numbers or submit a form authorizing a callback, you acknowledge and agree that:

• The call may be recorded and/or monitored for quality assurance, training, and compliance
  purposes;
• You are giving your prior express written consent to be contacted by Empyrean Business and/or
  the independent service provider(s) we connect you with, including by telephone call or text
  message, using automated telephone dialing systems or prerecorded/artificial voice messages,
  even if your telephone number is registered on a state or federal Do-Not-Call list; and
• Consent is not required as a condition of purchasing any goods or services, and standard message
  and data rates may apply.

You may revoke this consent at any time using the methods described in the Do-Not-Call & Opt-Out
Rights section below.

4. How We Share Information

We do not sell your personal information to unrelated third parties for their own independent
marketing purposes. We do share information in the following circumstances:

• With matched service providers — when you request a quote or submit an
  inquiry through our lead-generation or pay-per-call pages, we share your contact and project
  information with the independent, third-party local service provider(s) best positioned to
  respond to your request.
• With performance-marketing and pay-per-call networks — limited call and
  conversion data (such as call source, duration, and disposition) may be shared with the
  advertising or pay-per-call networks that helped deliver your inquiry, for attribution,
  reporting, and compliance review.
• With service providers who support our operations — such as website
  hosting, call tracking, analytics, and email/form processing vendors, who are only permitted to
  use your information to provide services to us.
• For legal reasons — if required to comply with a subpoena, court order, or
  other legal process, or to protect the rights, property, or safety of Empyrean Business, our
  users, or others.

5. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to operate our site, remember your preferences,
understand how visitors use our pages, and measure the performance of our marketing campaigns,
including which ads or pages generated a call or form submission. You can control or disable cookies
through your browser settings; disabling cookies may affect how parts of the site function.

6. Do-Not-Call & Opt-Out Rights

If you no longer wish to be contacted by Empyrean Business, you may opt out at any time by:

• Calling us at (380) 242-0769 and asking to be placed on our internal Do-Not-Call
  list;
• Emailing privacy@empyreanbusiness.com with the
  phone number or email address you’d like removed; or
• Replying “STOP” to any text message you receive from us, if applicable.

We will process opt-out requests within a reasonable time as required by applicable law. Please note
that opting out of marketing contact does not withdraw consent already relied upon for a call already
connected to a service provider.

7. Data Retention & Security

We retain personal information, call records, and recordings for as long as reasonably necessary to
fulfill the purposes described in this policy, meet our contractual obligations to service providers
and networks, and satisfy legal, accounting, or reporting requirements. We use reasonable
administrative and technical safeguards designed to protect your information; however, no method of
transmission or storage is completely secure.

8. Children’s Privacy

Our site and services are directed at adults seeking home or business services and are not intended
for children under 13. We do not knowingly collect personal information from children under 13. If
you believe a child has provided us with personal information, please contact us so we can remove
it.

9. Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of
the personal information we hold about you, or to opt out of certain sharing, including under laws
such as the California Consumer Privacy Act (CCPA). To make a request, contact us using the details
below; we will verify your request and respond within the timeframe required by applicable law.

10. Third-Party Links

Our site may link to, or connect you with, third-party service providers and their websites. This
Privacy Policy does not apply to those third parties, and we encourage you to review their privacy
policies directly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal
or operational reasons. The “Effective Date” at the top of this page will be updated accordingly. We
encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of the rights described
above, contact us at: